SVP, Retail Lending Job in Pittsfield, Massachusetts US
Manages the Retail Lending (consumer, mortgage and home equity) underwriting, processing closing and servicing functions. Develops policies and procedures to ensure compliance with all loan terms conditions in conjunction with regulatory requirements. Serves as Sr. Credit Officer for Retail Bank managing all credit asset quality disciplines set forth by CRO. Responsible for Business development initiatives and execution in line with both company direction and division PL. Enhances and supports all Retail Lending channels as needed. Provides guidance, training and support to subordinate staff MLO’s as well as branch lenders.
Key Accountabilities:
Oversees Retail Lending loan processing. Provides guidance and support to Retail Lending officers, branch and support staff. Oversees Retail Lending secondary market activities; i.e. manage various investors, manage external service providers, make rate recommendations; communicates policy to officers, branch originators, underwriters, operations. Review/manage all performance reporting, evaluating trends, opportunities and risks.
Provides training, guidance and support to the branch network to ensure loan applications, required disclosures and all activities comply with Bank policy and external regulations. Communicates external regulations, bank policy and changes to loan officers and branch managers to ensure compliance with the overall loan process. Monitors department’s CRA requirements; keeps abreast of all regulations. Implements policies and procedures and responds to internal and external audits.
Provides leadership and direction to subordinate staff to ensure smooth operation of the loan function and development of staff. Provides updates and interprets and explains Bank policies, programs, and objectives. Performs supervisory activities including recruiting, goal setting, performance appraisals, salary recommendations, staffing changes, etc. to develop and motivate a highly skilled staff. Works closely with Retail Banking to ensure that goals and objectives are in line with overall Retail Banking and Corporate goals and objectives.
Manages Collections Department to monitor collection trends and maintain within acceptable limits. May inspect properties for valuation purposes and assist in collection efforts. Monitors retail portfolio in light of economic trends to ensure asset quality.
Oversees implements and administers special projects for Retail Lending, i.e. automation of installment processing/underwriting process, various lending promotions throughout the branch network, product development recommendations. Provides support to the Retail Lending area as needed to ensure the continuity of effective and efficient operations and quality customer service. Participates in business development efforts.
Reports directly to EVP Retail Banking, Enterprise Operations, serves as participating team member in ALCO process, manages all BHLB subsidiary mortgage divisions in conjunction with bank procedures and subsidiary income requirements.
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Equal Opportunity Employer
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