Swedish Customer Service

My client, a Global Financial Service organization is committed to becoming the world’s most respected service brand and daily deliver extraordinary service to their customers, constantly reinventing our ways of working to ensure they offer rich rewards that redefine expectations for their clients and employees.
In this role, you will ensure extraordinary customer service is delivered by promptly and accurately responding to phone calls from our merchant customers from the Swedish market, making it easy for them to do business with us by recognizing their value to us and providing solutions to their issues. In addition you will service the merchants via incoming and outgoing mail correspondence, assisting with any financial enquiries and a range of other requests.

As a Customer Care Professional, you add incremental value on each and every interaction you have with our customers, aiming to achieve exceptional feedback from our customers and increased customer loyalty. You will be responsible for evaluating and analysing account information and recommending tailored solutions to the merchants, reinforcing the benefits of the services.
My client places great importance on doing what is right, what is best and what is innovative. And we continue seeking people to champion these values and beliefs as we grow. The world’s a big place, filled with big ideas and amazing people. And they want the best of them here at in Brighton. They’re interested in where you came from, but they’re even more excited about where you will go with them.
Qualifications
• Exceptional listening and relationship building skills
• Effective and accurate decision-making skills
• Strong written and verbal communication skills including active listening
• Proficiency in keyboarding and navigating a windows environment
• Ability to work as part of a team
• Knowledge of company products, services, policies and procedures
• Successful experience in the service industry is strongly preferred
• Must speak fluent Swedish and English

We place great importance on doing what is right, what is best and what is innovative. And we continue seeking people to champion these values and beliefs as we grow.

June 30, 2014 • Tags:  • Posted in: General

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