Swedish-Speaking Customer Service Representative Job in Budapest, Budapest Hungary


Business Segment

GE Appliances Lighting

About Us

At GE Lighting, we’re leading a global lighting revolution. In developing innovative energy-efficient lighting products, systems, and solutions for today and the future – such as world-class LED, fluorescent and ceramic metal halide light sources -- GE Lighting teams around the world are dedicated to leading a global lighting revolution to deliver innovative solutions that change the way people light and think about their world. Join us and you’ll find yourself in a dynamic atmosphere working with the most talented people in the industry in an open, developmental environment with abundant opportunities to learn, grow and advance within the organization. If you’re a driven, independent problem solver who brings leadership and enthusiasm to everything you do, then join GE in creating the next generation of products that will improve the lives of consumers for generations to come.

Role Summary/Purpose

  • Fluent in Swedish and English
  • Problem solving skills
  • Great communication skills
  • Accuracy
  • Cultural and commercial sensitivity
  • Ability to make action orientated decisions
  • Working level of Microsoft Office applications

    Essential Responsibilities

  • Answer incoming customer and cross functional contacts
  • Initiate outbound contacts with the customers to respond to any inquiries
  • Ensure that communication to customers and other GE functions is efficient
  • Undertake all aspects of customer order management (order entry, order book maintenance and proactive notification)
  • Document all customer related activities
  • Responsible for customer data entry and data maintenance (e.g. customer knowledge base, pricing records and customer master file)
  • Creation of customer documents and notification (order confirmation, invoices and statements etc.)
  • Resolve all customers complaints to the customer satisfaction and proactively seek to identify root cause and prevent reoccurrence

    Qualifications/Requirements

  • Fluent in Swedish and English
  • Problem solving skills
  • Great communication skills
  • Accuracy
  • Cultural and commercial sensitivity
  • Ability to make action orientated decisions
  • Working level of Microsoft Office applications

    Additional Eligibility Qualifications

    Desired Characteristics

  • Prior customer service or administrative experience
  • User level knowledge of SAP R3
  • Other language knowledge, Hungarian language knowledge is a plus