SWIFT Customer Support Representative
SWIFT Customer Support Representative with experience of 1st and 2nd Line customer support of SWIFT products (SWIFT Alliance SWIFT Alliance Gateway Alliance Access etc...) required for international Financial Services company based in the city.
Position Summary:
Provide support to clients for all existing and future SWIFT product offerings provided to the banks.
Qualifications/Experience:
*Bachelor's degree preferably
*A general knowledge of what SWIFT is and how the different SWIFT network services are used
*Or an Operational knowledge of SWIFT Messaging and Communications Interfaces - and the related connectivity and technology
*Prior experience in banking or financial applications
*Experience in call center or customer support is a plus
*Able to multi-task and manage changing priorities to meet demands of clients
*Demonstrate ability to contribute to an atmosphere of teamwork through collaborative behaviour and open communications
*Experience with interfacing at all levels from senior management to junior staff
*Excellent analytical, communication (Verbal and written) skills; process-oriented
*Enjoys problem solving
Primary Responsibilities:
*Provide professional application and technical support to clients on SWIFT products
*Provide 1st and 2nd level support and execute escalation procedures when applicable as defined by Client Support.
*Continually monitor and update all assigned incidents with accuracy and relevant information which are accessible internally and by our clients.
*Create and maintain documentation pertaining to daily operations of the SWIFT/Payments Customer Support Group.
*Continued training as necessary for SWIFT and other relevant banking Products
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