System Analyst

System Analyst - TEMPLE TERRACE, FL

Job Description Verizon Business - (25772) System Analyst TEMPLE TERRACE, FL 33637 Need experienced Analyst with skills in: ? Acknowledging server generated alerts and following documented procedures ? Knowledge of BMC patrol agent and troubleshooting ? Experience with BMC BEM platform ? Knowledge of Windows, AIX, and HP-UX operating systems The analyst has overall responsibility for managing first level alerts that come in for Open Systems environment which would include Intel, AIX, and HP-UX servers in a 24x7x365 environment. The system analyst has responsibility to troubleshoot automated system alerts that come through the ticketing system as well as engaging appropriate system administrator resources and customer account management. The system analyst has responsibility for ensuring the appropriate resources have been identified to work server issues as well as ensuring the issue has been resolved to completion. The analyst will be responsible for ensuring the monitoring environment is functioning at all times and when needed adding additional monitoring when requested. Analyst must be willing and able to work 2nd shift, 3rd shift, and weekends/holidays as needed. ? Must be able to act independently with very general direction. ? Other Skills: o Oral and Written Communications o Critical Thinking o Interpersonal o Time Management ***Candidate must supply laptop for this position Randstad Technologies is an EOE-M/F/V/D and is a wholly owned subsidiary of Randstad Holding nv, an $18.8 billion global provider of professional employment services and the second largest staffing organization in the world.