System Support Analyst recruitment
The System Support Analyst is responsible for providing first level of support to portfolio managers, traders, and trading floor assistants for their Windows desktops, trading applications and data. This person will be expected to know how to operate all deployed systems and be able to respond quickly to questions and problems. This position is part of the support team dedicated to firm-wide systems, applications, and data support. The candidate must be service oriented, good with numbers, data and analyses, and have strong aptitude for information technology. This person will work closely with other IT staff and users in testing and releasing new or enhanced trading applications and products. This position requires a start time of 6:00 a.m.
RESPONSIBILITIES:
- Serve as a point of contact for questions, explanations, advice about the functionality and use of trading floor applications and systems, including real-time systems (Eikon and Bloomberg), daily data feeds, historical data feeds, various trading applications, internal Java based applications, as well as other desktop tools and products.
- Work with users to design, create, modify, and debug spreadsheets (Excel 2010). This will include developing spreadsheet-based applications using macros and real-time data and database feeds.
- Assist IT developers and users in evaluating, testing, and releasing new applications and products.
- Monitor and manage daily batch jobs via an Enterprise Scheduler.
- Support remote access for users, including Citrix, VMware View, Bloomberg Anywhere, Blackberry/iPhone and other handheld devices.
- Provide support to daily trading data collection and validation process.
- Proactively train and assist trading users in efficient usage of applications and desktop productivity tools.
QUALIFICATIONS:
- Must be service oriented with excellent follow-through and "get it done" attitude.
- Must have proven technical skills in a mixed Microsoft Windows and UNIX/Linux environment.
- Must be a high energy, self-motivated individual with good problem solving, analytic, data management, and math skills.
- Must be very proficient with spreadsheet products with a demonstrated ability of structuring easy-to-use worksheets.
- Should be a fast learner, as the position will require familiarity with a wide range of trading systems and tools.
- Trading floor and investment business knowledge is highly desirable.
- UNIX and Sybase knowledge would be a plus.
This is an excellent opportunity to gain broad exposure while working at a leading hedge fund.