Systems Administrator (Desktop)
This position is located in our VA, Springfield facility
GENERAL SUMMARY:
Manages the functionality and efficiency of a group of computers running on one or more operating systems.
The System Administrator (SA) will work as part of an elite and agile team responsible for maintaining and improving system functionality through proactive interaction with the customer, comprehensive understanding of their primary GEOINT exploitation system, and knowledge of the production mission. The successful candidate will providing on-site, deskside, technical and system administration support through troubleshooting, identifying and isolating issues, conducting root cause analysis, and implementing appropriate solutions to software anomalies as they occur. The SA will actively trouble shoot Operating System (OS) and Geospatial software integration issues and make corrective recommendations. Likewise the candidate should be able to quickly respond to application related issues, resolve on the spot problems (where possible), replicate the issue for internal analysis/diagnosis, and prepare technical documentation accurately depicting the problem and/or solution for feedback to developer/vendor.
PRINCIPAL DUTIES/RESPONSIBILITIES:
1. Manages the functionality and efficiency of a group of computers running on one or more operating systems.
2. Maintains the integrity and security of IT systems.
3. Maintains system documentation
4. Interacts with users
5. Adheres to policies and standards for allocation related to the use of computing resources.
6. Develops and implements testing strategies and document results.
7. Provides advice and training to end-users.
8. Maintains current knowledge of relevant technologies as assigned.
9. Participates in special projects as required.
Bachelors Degree in Computer Science or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.
2-5 years of directly related experience in systems administration and analysis.
SKILLS AND ABILITIES:
1. Knowledge of the principles, methods, and techniques used in systems administration and support.
2. Knowledge of related hardware and software.
3. Requires professional certification in one or more specific technologies, depending on job assignment.
ADDITIONAL / UNIQUE REQUIREMENTS:
• Manage the functionality and efficiency of a virtual/physical desktop pool by proactively and reactively responding to Remedy based trouble and incident tickets
• Develops and maintains system/security documentation
• Interacts with users in to support software and hardware transitions to include software installs hardware/software troubleshooting
• Maintain knowledge of current VDI design to connect, configure, and/or enable information systems, devices, or components as assigned
• Assist team members by providing input, either written or verbal, to program deliverables including, but not limited to trade studies, white-papers, vendor presentations, and hardware and software requirements to support internal customers and "other" services.
• Provides support for maintenance and change requests of all "user facing" devices and systems.
WORKING CONDITIONS:
The work is typically performed in an office environment and at client site locations, which requires proper safety precautions; work requires physical effort in the handling of light materials, boxes or equipment and significant walking.
The above job description is not intended to be, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job.
Requests for reasonable accommodations will be considered to enable individuals with disabilities to perform the principal (essential) functions of this job.
General Dynamics Information Technology is an Equal Opportunity/Affirmative Action Employer (M/F/D/V).