Systems Administrator I Job in Austin 78727, Texas US
General maintenance and administration of client / server infrastructure. Primary interface and liason to end users of internally developed applications. Excellent customer service skills mandatory.
- Maintain integrity of the application and operating system environment.
- Perform system software upgrades including planning / scheduling, testing, and coordination. Perform workstation and server administration setup.
- Provide recommendations regarding hardware and systems software.
- Maintains operational continuity.
- Provides after hours support as required.
- Provide first tier client support as escalated from Helpdesk or IT Technicians.
- Responsible for maintaining and administration of the application environment (day-to-day update of on-call support groups, notification and escalation lists etc.).
- Major administration such as adding new users, new service desks and new support groups.
- Conducts routine hardware and software audits to ensure compliance with established standards, policies and configuration guidelines.
- Develops standards and processes to support the problem/change processes.
- Conduct training sessions for customer management and user teams
- Participate in ongoing support and maintenance of applications, including bug fixes, enhancements and new releases
- Effectively coordinate development and support activities across a matrixed technology team consisting of DBA's, developers, support staff, and testers
†Complexity: Functions Responsible for or Influenced
Low / Moderate – influence on operating systems and software
†Diversity: Locations Responsible for or Influenced
Low / Moderate – influence on all sites
†Typical Job Problems and Difficulties
Client operational issues, server software / hardware problems, after hours support requirements
†Financial Accountability
MANAGEMENT
†Job Reports to (direct)
IT Manager
†Job Reports to (indirect)
†Direct Reports to Job
†Authority for Staff Managed
†Indirect Reports (influenced)
†Level of Complexity for managing/organizing staff
GENERAL
†Extent decisions governed by procedures or referred up
High – majority of actions dictated by policy / procedure or must be escalated to management for resolution
†Standard requirements for research and analysis
Frequent – new product research and analysis
†Opportunity and consequence of typical errors (supervision)
Frequent with moderate / high impact – systems are used globally
†Frequency and complexity of internal business contacts
Frequent with low / moderate complexity – deal with client issues on a daily basis
†Frequency and complexity of external business contacts
Infrequent with low impact – deal with vendors occasionally
†Physical (% time: travel, operating machinery, environmental etc.)
Minimal physical requirements – low travel, no special environmental issues
Qualifications
†Minimum education
High school degree or GED. College education preferred..
†Years Experience
2 to 4 years of related experience
†Essential special training requirements
†Other skills
- Experience with general support, implementing patches, and providing day-to-day technical support.
- Understanding of MS Windows Server and administration, scripting, and troubleshooting.
- Must be highly customer service oriented.
Apply to GTECH