Systems Analyst Job in Multiple Locations, Illinois Us
Customer Service position located at the University of Illinois Urbana Champaign providing highly visible on-site customer support through the performance of on-site installation, servicing and maintenance of complex Cray products and systems.
- Provides post-sale support of company products/systems
- Provides software technical support for product installations and maintenance to ensure that the system is functioning according to specifications
- Analyzes system software and third-party software issues. Determine solutions and implements repair or workarounds when possible
- Escalates problems to product support groups and appropriate management when necessary to ensure timely resolution of system or customer issues
- Answers customer inquiries concerning system software and applications
- Provides consultation to prospective users as needed
- Bachelor's degree in Computer Science, Engineering or equivalent experience.
- 2+ years of experience, ideally in an HPC-related area
- Knowledge and experience of Linux/Unix operating systems, file systems, networking and security
- Acquaintance with specific needs of HPC users desired
- Programming and scripting knowledge and experience (e.g. Perl, Python, C++, etc.) highly desired
- Ability to gather data, perform analysis and escalate to a higher level of support
- Ability to maintain system software, utilizing debugging tools for problem isolation. Performs software builds, software upgrades and patch installation as needed.
- Possess the organizational and analytical skills needed to effectively isolate problems and drive solutions through to conclusion
- Ability to work effectively in a team environment to investigate and resolve complex problems as part of a team.
- Good communication skills, both verbal and written
- Good interpersonal skills, customer relations skills and problem management skills, with the ability to stay calm and professional under pressure while working to strict deadlines.
- Occasional travel for training or to help support remote systems is required
- Rotation of on-call duties with other staff to provide 24x7 coverage
Cray is an equal opportunity employer
If interested, please apply online at http://track.tmpservice.com/ApplyClick.aspx?id=1306230-1789-9872
September 24, 2010
• Tags: Illinois Us, Systems Analyst Job in Multiple Locations • Posted in: General