Systems Analyst Job in Vancouver, British Columbia Canada
Eagle is currently seeking a System Analyst for a six (6) month contract opportunity, scheduled to begin in April.
Key Responsibilities
The successful candidate will be responsible for:
- Assisting in the end-to-end delivery of service processes and system changes for Request Management, Knowledge Management, and services related to "self-serve" functions of a Technology Service Desk;
- User and Sys Admin of Self-Serve interface/portal for external and internal users;
- Application/User Administration and Configuration of catalogue content, approval, and workflow process;
- Knowledge Management / content management;
- User guide and related customer facing documentation;
- Escalation management;
- Supporting services and functions related to Business Process, such as reporting, training, documentation, etc.; and,
- Other Project and/or developmental initiatives as they related to Business Process Management and related Self-Serve functions.
Skills and Qualifications
The qualified candidate must have:
- Significant and relevant experience using Microsoft Office tools such as Excel, PowerPoint, Visio, Word, and Outlook. Additional benefit from experience with MS Project and Caliber for requirements gathering for business analysis;
- Relevant experience in a Service Desk environment, preferably in an IT or Technology Service Delivery organization;
- ITIL knowledge, experience preferably with certification;
- Significant project experience preferably in a leadership or management position;
- Experience in reporting using Excel, SQL, Crystal, or Cognos;
- Demonstrated leadership in working with all levels of customers and in a large organization delivering a broad range of services to Business Customers; and,
- Teamwork and leadership as well as the demonstrated ability to work under significant pressure and independent of hands-on management assistance; and,
- Excellent written, communication, and presentation skills including training abilities and sales support.
Don't miss out on this opportunity, apply online today!
We would like to thank all applicants for their interest; however, only candidates under consideration will be contacted.