Systems Engineer

Essential Function:

Provide technical systems support to customers and sales personnel on current and future network, storage, unified communications and data center products.  Perform systems design, configuration, management, and integration functions.

 Key Responsibilites:

·         Provide answers to questions regarding product lines and applications via conference calls with sales personnel and customers.

·         Analyze problems, research probable solutions and provide network redesign suggestions as needed.

·         Assist customers with equipment problems.

·         Resolve hardware or software conflicts with TERACAI products and their existing systems.

·         Contact customers on defective or damaged products they wish to return.

·         Administer technical RA’s.

·         Make recommendations for customer systems based on information obtained from the customer coupled with information from TERACAI systems.

·         Acquire and maintain vendor certifications necessary for core job responsibilities and overall corporate needs.

·         Provide onsite technical support to customers.

·         Perform equipment configuration work as needed.

·         Assume additional responsibilities as requested.

Minimum Requirements:

·         Bachelor’s Degree in Computer Science or equivalent experience.

·         Prior experience in networking, voice and data center technologies.

·         Vendor Certifications from Cisco, Dell, VMware, Microsoft.

·         1-3 years' experience with Microsoft Windows Server Operating Systems (Windows Server 2003 and 2008) in a production environment; fundamental understanding and experience working with Microsoft networking, including TCP/IP.

·         Experience in administering and maintaining Active Directory, including group policy objects; Active Directory tuning, configuration and implementation.

·         Experience with Microsoft Exchange architecture (Microsoft Exchange Server 2003, 2007, and/or 2010); exchange tuning, configuration and implementation.

·         Ability to communicate effectively both verbally and in written form.

·         Ability to work collaboratively with engineers who support a variety of projects and customers.

·         Demonstrate strong analytical, problem solving and decision making skills.

·         Proven multitasking abilities.

·         Demonstrate enthusiasm and commitment to the job and the company core values.

·         Proficient in MS Office.

 

Preferred Requirements:

·        Experience with Microsoft SQL and IIS.

·        Experience working with VMware ESX, ESXi,  vSphere and vCenter; experience with VMware View or vCloud products.

·        Experience with Linux OS (Red Hat).