SYSTEMS ENGINEER II Job in Cincnnati 45206, Ohio US
Systems Engineer II
A world leader in client virtualization solutions, IGEL Technology helps organizations improve the agility, efficiency, and security of their desktop and application delivery systems through thin client technology. With industry-leading solutions built on Linux and Microsoft Windows, IGEL delivers the most technologically advanced thin clients for connecting to virtualized environments. Virtualization is the high-profile technology being implemented in enterprises of all sizes as the new model for delivering computing resources to both internal and external customers. IGEL partners with all of the key vendors driving desktop and application virtualization technology, including Microsoft®, Citrix®, Red Hat®, and VMware® to provide the edge technology to access virtual environments. To learn more, visit www.igel.com/us .
We are seeking a Level 2 Systems Engineer to support customers in the use of our products. The position will work with UNIX/Linux and Windows based environments involving a wide range of server-centric solutions using thin client technology. This position will be responsible for managing application/connectivity technical issues from definition and analysis to root cause determination and problem resolution.
This individual must enjoy a fast-paced, team environment, work well under pressure, have a tenacity for problem resolution, a passion for customer service, and a strong work ethic.
Position responsibilities will include:
- Manage technical solution and support needs across multiple customers.
- Directly interface with the customers to provide status updates on support issues.
- Define and analyze technical issues to determine root cause and problem resolution.
- Identify and implement appropriate actions to resolve customer support issues.
- Maintain technical and functional understanding of IGEL products and use cases.
- Serve as liaison between support and development teams to communicate issues and root causes.
- In narrowly defined circumstances, implement and test code fixes for urgent customer issues.
- Perform duties assigned by management and deemed pertinent to IGEL's continued success.
Ideal candidates will have:
- Understanding of desktop/application and server virtualization technologies.
- Experience working with Microsoft Windows and/or Linux.
- Network protocol understanding troubleshooting skills.
- Strong aptitude for computer technology, tools, and solutions.
- Ability to develop simple scripts to adapt product behavior to specific needs.
- Ability to clarify and assimilate information coming from different sources.
- Strong written and verbal communication skills in English.
- Ability to work well with peers and managers.
We offer a highly competitive compensation and benefits package.
PLEASE INCLUDE SALARY REQUIREMENT WITH RESUME.
Candidates may be asked to demonstrate problem solving aptitude during the interview process.