SYSTEMS SUPPORT ASSOCIATE Job in New York 10014, New York US

SYSTEMS SUPPORT ASSOCIATE

New Visions for Public Schools, the largest education reform organization in NYC, seeks a Systems Support Associate to support the continued build of the organization’s custom built MOBI system built on the Salesforce.com platform.  Daily activities will include resolving technical and functional support issues, managing data loads and data quality and training other support personnel and end-users on new features and existing functionality. In addition to support of the MOBI application, the successful candidate may work with cross-departmental teams to support and maintain other technology solutions in the IT software portfolio.

 

Core Duties and Responsibilities:

·         Data management including contact management, cleanup of duplicate records, reassigning or closing out of records for terminated employees and bulk data import and exports;

·         Manage system and data integrity by establishing and monitoring end-user best practices;

·         Consult with individuals and teams on their planned usage of reports; designing report criteria, establishing report templates and producing reports and dashboards;

·         Develop and implement training plans for new users and new system modules;

·         Create supporting documentation such as FAQs, training guides, and user guides ; 

·         Manage a queue of support requests assisting users in navigating/troubleshooting the system;

·         Perform system/module tests to ensure high level of application quality;

·         Provide administrative and project support to the System Analyst and technology team as needed.

Education and Experience:

·         Bachelor’s degree.

·         1-4 years’ experience in managing data systems or technology requests jobs@newvisions.org
 

Only candidates who closely fit the qualifications will be contacted for an interview.

New Visions for Public Schools is an Equal Opportunity Employer.