Systems/Technical Support Job in Atlanta 30308, Georgia Us
Systems/Technical Support
Location: ATLANTA,GA
Contract Length:2 years
JOB DESCRIPTION
CLOUD TECHNICAL LEAD (CTL)
Successful candidate will be responsible for maintaining the stability and supportability of client cloud solutions.
Candidate will be a member of an integrated operations team to launch and support Cloud platforms and enablers. Candidate will directly interface with development teams, vendors, product, sales and customers. Candidate will engineer operational requirements, test cases, technical documentation provide operational support after launch.
ROLES AND RESPONSIBILITIES:
This position is accountable for end to end service for stability, security, and supportability of the client’s cloud
solutions.
Specific responsibilities include, but are not limited to:
• Maintaining, enhancing, and driving for better customer experience in server hardware, operating system, middleware,application, tooling, and from end-to-end.
• Support of web portals, orchestration, platform, application, API, network and monitoring needs. Platform support (monitoring capabilities, performance tuning, capacity planning, and maintaining overall service and platform health).
• Validating and supporting new cloud solutions. This involves UAT, ORT testing and driving operational requirements. Outputs include Test Plans, Test Cases, Test Execution, Production Verification, Developer and Administrative Portals,
• Application and API management, system patching, alarm tuning, capacity planning, performance analysis, configuration management, and performance tuning
• Maintaining overall platform stability, security, and supportability
• Develop operational requirements for solutions to complex issues, including those which require extensive research, analysis, critical thinking, collaboration, and precision in the execution in order to resolve
• Review Life Cycle changes, release management and feature adds
• Engineer detailed change documentation, risk assess and execute (MOPs/SMOPs)
• Present recommendations to developers, vendors and product owners
• Tier-3-level support to Service Assurance team (on call 24x7)
• Facilitate post-outage reviews (POR), manage Service Incident Reporting (SIR), develop and deliver Root Cause Analysis (RCA) to client management and to the customer
• Act as quality-gate for new solutions providing operational testing and requirements
• Providing technical mentoring to peers and partner organizations
• Developing and maintaining all technical documentation related to the cloud solutions and applications (SMOPs/MOPs, System documentation, troubleshooting guides, customer-specific knowledge base, etc)
• Overall customer relationship management
SKILLS REQUIRED:
Strong background and demonstrated experience supporting one or more of the following server operating system environments and middleware applications (most current/popular versions)
• Expert experience in web services
• Expert experience in API formats (e.g. REST, JSON, Web Services),
• Apache
• Java
• XML
• Red Hat Linux Operating Systems
• VMWare ESX
• OpenSSO
• Familiarity with layer 2/3 network devices and architecture
• Excellent Communication Skills
Desired Skills
• Knowledge of network management protocols.
• Knowledge of Unix, xml/web protocols, publish/subscribe technologies, or n-tier web-based distributed systems and localization issues, and their use in a massively scalable environment.
• Knowledge of wireline and wireless network architecture.
• Solid experience supporting Agile and iterative methodologies.
• 5+ years of practical application API deployment and support experience with large scale service architecture.
• Practical experience with WebLogic and Oracle development in a distributed deployment environment.
• Strong working knowledge of Networks and network components (IP, VPN, AVPN, Load Balancers, Firewalls), Security components (TAM, OpenSSO, Two Factor Authentication), Workflow Management Systems,
• VMware Certified Professional (VCP)
NO H1 CANDIDATES