T-Mobile Retail Store Manager Job in Columbus, Ohio US
Responsible for leadership and management of a retail store location. The position directs daily activities of store operations to grow revenue, drive standards of excellence and maintain established processes to ensure outstanding customer service. Recruitment, retention and constant development of the sales team and the Associate Manager are critical responsibilities of this role. Lead the sales team to success and motivate the group to learn, grow, and build exciting careers. Perform a variety of management functions including: achieving store productivity/financial targets, planning and executing promotional and local store marketing activities and completing human resources responsibilities.
Specific Responsibilities:
- Responsible for full operation of retail store including opening, closing, staffing, service levels, cash and inventory. Expectations are that 90% of business hours are spent on the sales floor greeting customers, coaching employees and running the business where it matters most—close to the customer.
- Establish and exceed organizational performance and individual performance goals.
- Complete duties and provide leadership designed to deliver high levels of service to customers within the framework of established company policies.
- Recruit sales staff on an ongoing basis. Screen and hire outstanding talent for the organization.
- Create a positive work environment, which is as important as creating a positive customer experience. Motivate, lead and train a winning sales team. Get to know team members - their strengths and weaknesses, aspirations and goals, background and experience - and uses that knowledge to help them succeed.
- Role-play with team to help them sharpen their skills or learn to deal with challenging situations. Provide informal coaching and support during the course of any given day.
- Provide answers directly to customers concerning billing processes, roaming, equipment, service plan upgrades and other customer service related issues inquiries. Resolve service related problems for customers and prevents the disruption or disconnection of their accounts.
- Provide answers to customer inquiries concerning billing processes, roaming, phone repairs, service upgrades and other general service related issues.
- Assist and support store associates in all aspects of sales and customer service as required.
- Coordinate sales and local marketing events on a regular basis.
- Participate in community events and public relations activities to develop a positive image for the company in the local community.
- Attend all required T-Mobile Cellular training programs.
- Assist in other tasks, duties, or projects as assigned by management.