TA Administrator II Job
TA Administrator II (Job Number: 1311869)
Description
Business Description
The Transfer Agency (TA) division is responsible for providing the services and administration outlined in Client Service Level Agreements, within agreed parameters and applicable regulations and corporate policy. The main functions administered are to effect the dealing instructions on behalf of investors for the products outsourced by our management companies, to ensure an accurate register, and provide all necessary oversight and control services associated with these products.
The departments within TA include: Treasury (Reconciliations Settlements); Distributions Statements and Mailings; Business Change; Communications Centre; Servicing; Business Oversight; Register Servicing, Broker Admin and Transaction Control; Service Delivery; Dealing and Box Management; Management Accounts; Business Recovery; Financial Crime and AML; Middle Office; DC Pensions; Client Service Centre; and Document Management Centre.
Team Description
The Telephone Dealing team is responsible for handling all sales and repurchases by telephone. The Team are required to work in a highly accurate and client focused environment, ensuring all activity is conducted within regulatory guidelines and client service standards.
Job Purpose:
To handle all client calls in a polite and professional manner within the timescales and quality standards required to meet dealing deadlines.
Principal Responsibilities:
Assist Team Manager in the undertaking of any training requirements for the team
Perform first level overview of any control functions
Undertake senior level tasks as required by Team Manager
Handle all client calls in a polite professional manner within the timescales required to meeting dealing deadlines.
Process telephone deals onto relevant dealing system accurately.
Check deals to ensure quality accuracy standards are maintained.
Adhere to key dealing controls procedures.
Maintain continuous quality improvements through regular call monitoring feedback.
Have a working knowledge of Management company specifics in order to process transactions with accuracy.
Handle dealing enquiries through to conclusion.
Demonstrate the shared values of the organisation (Client Focus, Trust, Teamwork and Outperformance) and the application of TCF.
Demonstrate personal responsibility for escalating and resolving concerns/incidents in line with TA Escalation Guidelines and TA Incident Escalation and Management process.
Qualifications
Person specification:
Global Competencies (1)
In addition to the core competencies of Communication Skills, Decision-making and Accountability, Flexibility and Adaptability and Managing Risk the associate should show an aptitude for:
Enhancing Organisational Talent
Embracing Change
Client Orientation
Developing Partnerships
Driving for Results
Decision Making
Global Awareness
Technical Skills, Knowledge, Systems Knowledge (and associated skill level)
The person must possess strong oral and written communication skills and be able to question areas about which they feel they do not possess a full understanding. Although directly accountable to the Team Manager the successful Senior Dealer will be expected to demonstrate initiative in the organisation and prioritisation of their day to day tasks whilst taking into account strict regulatory deadlines. The person will be expected to display a commitment to the development of both themselves and the team. Computer literacy together with a working knowledge of Microsoft office products (Excel / Word / Outlook (or Lotus Notes)) is an essential skill set for this role.
Primary Location: Edinburgh, Lothian Region, GB
Internal Jobcode: 50747
Job: Asset Servicing
Organization: Global Client Service Delivery-HR06406
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