TA Manager I Job
TA Manager I (Job Number: 1313259)
Description
Business Description
The Transfer Agency (TA) division is responsible for providing the services and administration outlined in Client Service Level Agreements, within agreed parameters and applicable regulations and corporate policy. The main functions administered are to effect the dealing instructions on behalf of investors for the products outsourced by our management companies, to ensure an accurate register, and provide all necessary oversight and control services associated with these products.
The departments within TA include: Treasury (Reconciliations Settlements); Distributions Statements and Mailings; Business Change; Communications Centre; Servicing; Business Oversight; Register Servicing, Broker Admin and Transaction Control; Service Delivery; Dealing and Box Management; Management Accounts; Business Recovery; Financial Crime and AML; Middle Office; DC Pensions; Client Service Centre; and Document Management Centre.
Team Description
The team exists to process Commission Payments and maintain, update and investigate Broker Records relating to commission payments.
The aim of the Department and the purpose of the role is to ensure all Broker Administration and Commission Payment activity is undertaken accurately, timely, in accordance with the procedures and controls, and to ensure compliance with relevant service level agreements and industry regulations.
Job Purpose:
The Team Manager is responsible for the day to day management of the Team, ensuring the area is adequately resourced and staff trained to carry out their roles effectively to meet the requirements specified in the Service Level Agreements, and the standards set out by the regulators.
Principal Responsibilities:
Manage consistent performance against all applicable targets and deadlines, partnering with others outside of the department to ensure quality service delivery
To actively develop and maintain relationships with internal and external customers; Management Companies, intermediaries, third parties, CRMs, RMs, projects, Pune, TDD, PAS Reengineering etc, to look for the continued improvement to the effectiveness, efficiency and automation of the Departments activities.
Manage improvements to controls, procedures and system developments as required
Ensure procedures are followed for department responsibilities, including Business Continuity Plans
Support and follow policies relating to Risk and Compliance, with specific emphasis on TCF policy and financial crime prevention responsibilities
Support internal and external monitoring activities as required
Self development; Keep up to date with corporate, regulatory and product requirements. Also analyse areas for development to discuss and agree self-development plans with line-management
Demonstrate the shared values of the organisation (Client Focus, Trust, Teamwork and Outperformance) and the application of TCF.
Demonstrate personal responsibility for escalating and resolving concerns/incidents in line with TA Escalation Guidelines and TA Incident Escalation and Management process.
Staff Management
Implement, apply and role model the people management activities described in the Global Operations Best Practices Guide For Managers.
Day to day management of a department
Maintain and regularly review issues and action lists for direct reports through monthly one-to-one meetings
Develop and maintain positive working relationships with colleagues, external parties and staff in other departments through effective communication
Maintain and develop staff morale
Ensure Training Plans are in place
Personal Development
Keep up to date with corporate and regulatory requirements
Develop and demonstrate effective management and motivational skills
Maintain up to date knowledge of financial services and specific knowledge of legislation and regulations
Undertake ad-hoc tasks; carry out duties including deputising, projects and delegated responsibilities
Process Management (day to day)
The job holder will be expected to continually look for re-engineering and process improvement opportunities at a process, client or industry level
The job holder will be required to support their Line Managers in representing the department during visits of compliance officers, auditors, Trustees Depositories, and management companies.
The role may include travel to offshore locations.
The job holder will also be expected to participate in various projects affecting the department and to deputise for the manager as necessary.
General
Provide accurate and appropriate management information to Senior Management.
Comply with all corporate policies relevant to the functions managed including Health and Safety Policy.
Demonstrate the shared values of the organisation (Client Focus, Trust, Teamwork and Outperformance) and the application of TCF.
Demonstrate personal responsibility for escalating and resolving concerns/incidents in line with TA Escalation Guidelines and TA Incident Escalation and Management process.
Qualifications
Global Competencies (2)
In addition to the core competencies of Communication Skills, Decision-making and Accountability, Flexibility and Adaptability and Managing Risk the associate should show an aptitude for:
Building Organisational Talent
Change Leadership
Client Orientation
Developing Partnerships
Driving Execution
Operational Decision Making
Global Acumen
Technical Skills, Knowledge, Systems Knowledge (and associated skill level)
Experience working within an financial services administration environment, including Supervisory experience in similar industry.
Very good knowledge of ISAs, PEPs, Unit Trusts and OEICs (products and rules).
Computer literacy with experience of Microsoft Excel and Word gained in an active environment.
Excellent numeracy skills
Must have a proactive personality able to impact their personality on the department.
Must be able to use initiative to obtain results. To be able to prioritise work and meet deadlines whilst working under pressure.
Quick to develop new skills and a pro-active approach to learning and training
To have a good standard of education.
Experience in similar industry (Structured Product / Transfer Agency) advantageous
Confident communicator with a bias towards customer care with the ability to train, encourage and motivate staff.
Knowledge sharing and ability to mentor/coach/support new/less experienced members of team
Candidate will be required to be Threshold Competent. At BNY Mellon this means passing the Investment Operations Certificate (IOC) qualification within 2 years and passing an internal assessment.
Primary Location: Edinburgh, Lothian Region, GB
Internal Jobcode: 50780
Job: Asset Servicing
Organization:
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