TA Team Manager
TA Team Manager - Dealing (Job Number: 1312286)
Description
Business Description
The Transfer Agency (TA) division is responsible for providing the services and administration outlined in Client Service Level Agreements, within agreed parameters and applicable regulations and corporate policy. The main functions administered are to effect the dealing instructions on behalf of investors for the products outsourced by our management companies, to ensure an accurate register, and provide all necessary oversight and control services associated with these products.
The departments within TA include: Treasury (Reconciliations Settlements); Distributions Statements and Mailings; Business Change; Communications Centre; Servicing; Business Oversight; Register Servicing, Broker Admin and Transaction Control; Service Delivery; Dealing and Box Management; Management Accounts; Business Recovery; Financial Crime and AML; Middle Office; DC Pensions; Client Service Centre; and Document Management Centre.
Team Description
The Dealing team exists to ensure that all requests to buy or sell clients investments are processed accurately and within regulatory time scales. At each valuation point the client deals are totalled per share class and a box decision reported to the Trustee / Depository. It is also necessary to pay out the proceeds from the requests to sell clients investments after receipt of complete and accurate documentation and within regulatory time scales.
Job Purpose:
The Team Manager of Dealing is the manager responsible for the day-to-day operational activities of the team whose main role is to control, oversee and monitor all fax and EMX dealing and deal related activities. The Team Manager will be responsible for managing a team of approximately 16 people in a highly accurate and client focused environment, ensuring all activity is conducted within regulatory guidelines and client service standards.
Principal Responsibilities:
To ensure all fax deals are allocated in an accurate and timely manner
Ensure all large deals and sample checks are carried out with attention to detail, continually aiming for 100% accuracy, and done in a timely manner.
Provide Pune with daily and weekly feedback
Ensure regular effective and constructive communication across all dealing sites
Ensure all report checking is done in line with procedural requirements
Ensure the maintenance of the EMX dealing platform ensuring accuracy and relevance of all fund/terms information
To control all key processes and manage the associated risks
Comply with all regulatory requirements.
Ensure suitable staffing and flag any shortfalls to Department Manager and ensure staff are satisfactorily trained to carry out their roles effectively. Utilise effective resource across sites.
Provide coaching and training to direct reports to ensure training and development needs are met and effective cross skilling takes place
Maintain the Company performance management process, ensuring all staff are set objectives, receive a performance appraisal and have a training and development plan.
Identify issues and report to Department Manager to ensure client expectations are met and managed.
Ensure Operational controls are maintained and monitored and are documented as operating procedures in a format consistent with Company standards.
Maintain a quarterly review of documented procedures to ensure written records reflect reality and identify where possible, efficiency, productivity and control improvements and report to the Department Manager for assessment.
Ensure all errors and breaches are reported through standard procedures and the contingent liability process and all issues identified are fed back to the section. Ensure any procedural changes required to prevent recurrence are implemented on a timely basis under the direction of the Department Manager.
Maintain a continuous quality improvement environment through regular quality monitoring and staff feedback.
Demonstrate the shared values of the organisation (Client Focus, Trust, Teamwork and Outperformance) and the application of TCF.
Demonstrate personal responsibility for escalating and resolving concerns/incidents in line with TA Escalation Guidelines and TA Incident Escalation and Management process.
Staff Management
Implement, apply and role model the people management activities described in the Global Operations Best Practices Guide For Managers.
Day to day management of a department
Maintain and regularly review issues and action lists for direct reports through monthly one-to-one meetings
Develop and maintain positive working relationships with colleagues, external parties and staff in other departments through effective communication
Maintain and develop staff morale
Ensure Training Plans are in place (including the Learning Wheel)
Personal Development
Keep up to date with corporate and regulatory requirements
Develop and demonstrate effective management and motivational skills
Attain Investment Operations Certificate (IOC) qualification or equivalent within 2 years of joining TC scheme (if not already achieved)
Maintain up to date knowledge of financial services and specific knowledge of legislation and regulations
Undertake ad-hoc tasks; carry out duties including deputising, projects and delegated responsibilities
Process Management (day to day)
The job holder will be expected to continually look for re-engineering and process improvement opportunities at a process, client or industry level
The job holder will be required to support their Line Managers in representing the department during visits of compliance officers, auditors, Trustees Depositories, and management companies.
The role may include travel to offshore locations.
The job holder will also be expected to participate in various projects affecting the department and to deputise for the manager as necessary.
Qualifications
Person specification:
Global Competencies (2)
In addition to the core competencies of Communication Skills, Decision-making and Accountability, Flexibility and Adaptability and Managing Risk the associate should show an aptitude for:
Building Organisational Talent
Change Leadership
Client Orientation
Developing Partnerships
Driving Execution
Operational Decision Making
Global Acumen
Technical Skills, Knowledge, Systems Knowledge (and associated skill level)
As a high profile figure within the Dealing department the Team Manager must possess strong oral and written communication skills and be able to demonstrate a record of effective people management. Although directly accountable to the Dealing Manager the successful Team Manager will be expected to demonstrate initiative in the organisation and prioritisation of the teams day to day tasks whilst taking into account approved processes and procedures. As a mentor the Team Manager will be expected to lead by example whilst displaying excellent motivational skills and a commitment to the development of the team.
The Team Manager must be able to implement a strict control and regulatory environment.
The candidate would need to have experience in a bank or similar financial institution, which would ideally have been spent gaining active, practical experience in a similar role.
Candidate will be required to be Threshold Competent. At BNY Mellon this means passing the Investment Operations Certificate (IOC) qualification within 2 years and passing an internal assessment.
Primary Location: Edinburgh, Lothian Region, GB
Internal Jobcode: 50780
Job: Asset Servicing
Organization: Global Client Service Delivery-HR06406
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