TA Technician Job
TA Technician (Job Number: 1313547)
BNY Mellon is a global financial services company focused on helping clients manage and service their financial assets, operating in 36 countries and serving more than 100 markets. BNY Mellon is a leading provider of financial services for institutions, corporations and high-net-worth individuals, providing superior asset management and wealth management, asset servicing, issuer services, clearing services and treasury services through a worldwide client-focused team. BNY Mellon is the corporate brand of The Bank of New York Mellon Corporation. Additional information is available at www.bnymellon.com .
BNY Mellon Asset Servicing assists clients worldwide to enhance the management, administration and oversight of their entire investment process by giving them the tools and information they need to make better decisions.
Description
Business Description
The Transfer Agency (TA) division is responsible for providing the services and administration outlined in Client Service Level Agreements, within agreed parameters and applicable regulations and corporate policy. The main functions administered are to effect the dealing instructions on behalf of investors for the products outsourced by our management companies, to ensure an accurate register, and provide all necessary oversight and control services associated with these products.
The departments within TA include: Treasury (Reconciliations Settlements); Distributions Statements and Mailings; Business Change; Communications Centre; Servicing; Business Oversight; Register Servicing, Broker Admin and Transaction Control; Service Delivery; Dealing and Box Management; Management Accounts; Business Recovery; Financial Crime and AML; Middle Office; DC Pensions; Client Service Centre; and Document Management Centre.
Team Description
The Treasury department provides cash management services within the TA Operating Model. This includes the reconciliation of cash and stock accounts on behalf of clients. AReconciliation Technician is responsible for the reconciliation and subsequent resolution of exceptions within these accounts. The Technician is required to provide technical support to include the maintenance of procedures, delivery of training, and support/checking of reconciliations, along with the identification and implementation of process improvements for both Pune and Brentwood operations.
Job Purpose:
The Technician will be given the authority to manage the reconciliation activity on a variety of accounts and will be expected to control their efficient maintenance. This will include but will not be restricted to:
Principal Responsibilities:
• Ensure all reconciliations are completed in accordance with agreed service level standards, Corporate Policies, FSA rules and guidance and industry best practice. Report any breaches that are identified.
• Develop SmartStream in conjunction with Projects to provide tactical system solution development and provide technical and system support to both Brentwood and Pune.
• Monitor and control output from the reconciliation process to ensure timely resolution of exceptions and provide Management with relevant updates and recommendations to enable future prevention.
• Undertake structured and recorded reviews of the reconciliation activity, maintaining clear and precise records for audit purposes.
• Work under own initiative to resolve complex exceptions. Implement actions to clear items that are timed and measurable. Liaise with other departments within TA to clear exceptions.
• Timely escalation where items do not clear within SLS.
• Participate in ongoing improvements to the India/Brentwood operating model and client experience, including system and process enhancements and training.
• Ensure all management information is reported in a timely and accurate manner and that clear and precise records are maintained to ensure an adequate audit trail of IMS TA reconciliation and investigation activity.
• Comply with all corporate policies and procedures within the department.
• Identify, assess and escalate business risk, internal controls effectiveness or any other issue impacting Business as usual processes.
• Treating Customers Fairly (TCF) is core to the principals of this role, and the incumbent must be able to demonstrate not only the contiguous fair treatment of customers, but must also champion this with staff
• Demonstrate the shared values of the organisation (Client Focus, Trust, Teamwork and Outperformance) and the application of TCF.
• Demonstrate personal responsibility for escalating and resolving concerns/incidents in line with TA Escalation Guidelines and TA Incident Escalation and Management process.
Qualifications
Global Competencies (1)
In addition to the core competencies of Communication Skills, Decision-making and Accountability, Flexibility and Adaptability and Managing Risk the associate should show an aptitude for:
Enhancing Organisational Talent
Embracing Change
Client Orientation
Developing Partnerships
Driving for Results
Decision Making
• Global Awareness
Technical Skills, Knowledge, Systems Knowledge (and associated skill level)
Computer literacy together with a working knowledge of Microsoft office products (Excel / Word / Outlook) is an essential skill set for this role. The candidate must be numerate and accurate and should be able to work as part of a team. The candidate should have excellent communication skills, be capable of working on their own initiative and be proactive in problem solving. The Technician should be able to prioritise work and meet deadlines whilst working under pressure. The candidate will be expected to display a commitment to the development of both themselves and the team.
• Candidate will be required to be Threshold Competent. At BNY Mellon this means passing the Investment Operations Certificate (IOC) qualification within 2 years and passing an internal assessment.
Academic / Professional Qualifications (or equivalent qualifiers)
- The candidate should have experience in a bank or similar financial institution, which would ideally have been spent gaining active, practical reconciliation experience in a similar role.
- Maths and English to GCSE C Grade or above.
Primary Location: Brentwood, Essex, GB
Internal Jobcode: 50728
Job: Asset Servicing
Organization: Global Client Service Delivery-HR06406
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