TAC Planner Job in Coventry, Midlands Uk
TAC Planner required for work in Coventry
The TAC Planner will Reactive/Planned work allocation to the Field, either by manual trouble ticket assignment or through optimised automation processes within a Work Force Management system (WFM).
Review and monitor Ticket allocations through to resolution, ensuring that any escalation processes are followed.
The Ideal candidate will have the following skills:
Proficient in the use of MS Office
Customer service skills in telephone handling
Good written and communication skills
Experience in using trouble ticketing systems such as Remedy or dealing with Fault related issues.
Please send your CV ASAP for further information.