2nd Shift Helpdesk Job in Mansfield, Massachusetts US

2nd Shift HelpdeskHours are 2PM – 10:30PM ESSENTIAL FUNCTIONS: 1. Provide a minimum of 8 hours of daily phone/e-mail support. 2. Retain ownership of all issues/requests assigned until closure with end user agreement. 3. Identify/Troubleshoot/Escalate/Resolve critical issues. 4. Notify third level support of performance issues and/or downtimes. 5. Identify/Document reoccurring issues and present possible solutions to management. 6. Assist with department administration as needed. 7. Provide technical and procedural training to EUS new hires. 8. Monitor phone volume and ensure adequate staffing coverage. Read more […]

September 30, 2008 • Tags: , • Posted in: General • Comments Off on 2nd Shift Helpdesk Job in Mansfield, Massachusetts US