Call Center Traffic Workforce Manager

UnitedHealth Group is an innovative leader in the health and well-being industry, serving more than 55 million Americans. Through our family of companies, we contribute outstanding clinical insight with consumer-friendly services and advanced technology to help people achieve optimal health.Primary Responsibilities: Managing the day-to-day operation of the Workforce Management Real time adherence team Maintain service levels while keeping overtime costs to a minimum Create policies and procedures to standardize specific Workforce management functions Provide support to other members of management, Read more […]

April 17, 2007 • Tags: , , , • Posted in: General • Comments Off on Call Center Traffic Workforce Manager