CALL CENTER SUPERVISOR RN Job in San Diego, California US
CALL CENTER SUPERVISOR RNOversee the daily operation of the call center to include regular monitoring coaching of TMS CSS’, maintaining schedule adherence, managing to pre-determined productivity levels. Hours of Work: 8-hour shifts, including weekends, in a 24-hour per day, 7-day per week call center. Essential Functions: – Supervise all call center personnel during assigned shift – Monitor (listen to both sides of telephone conversation) TMS CSS on regular basis – Coach (provide feedback) TMS CSS after each monitoring session – Actively manage productivity by maximizing all human technical Read more […]