Customer Service Supervisor

Job Summary This position is responsible for the coaching and development of Customer Service Associates (CSAs). It is responsible for ensuring CSAs follow appropriate guidelines and processes in delivering a high caliber, efficient level of service to members and providers. The Customer Service Supervisor must create a team environment which motivates CSAs and contributes to operational excellence and self leadership.   Essential Functions: Review qualitative and quantitative performance with CSA team members on a regular and ongoing basis to drive the highest level of performance. Provide Read more […]

June 6, 2009 • Tags: , , • Posted in: General • Comments Off on Customer Service Supervisor