Contact Center Supervisor-Repair Services Job in Wilkesboro, North Carolina US
Contact Center Supervisor-Repair ServicesThe Contact Center Supervisor manages a team of up to 15 Contact Center Agents and/or Pros. Responsibilities include: monitoring agent performance to ensure they achieve quality and productivity standards; providing coaching and on-the- job training to improve performance; and successfully implementing and executing departmental programs. Additionally, the Supervisor identifies and addresses individual and group training needs and is required to make timely decisions and provide guidance to agents when responding to changing business conditions. This position Read more […]
November 1, 2011
• Tags: Contact Center Supervisor-Repair Services Job in Wilkesboro, North Carolina Us • Posted in: General • Comments Off on Contact Center Supervisor-Repair Services Job in Wilkesboro, North Carolina US