Manager, CS Operations Job in Grand Forks, North Dakota US

Manager, CS OperationsThe Customer Service Operations Manager is responsible for the overall direction, coordination, quality and productivity of contact center operations. This position requires a candidate who has the ability to drive process improvements and keep pace with our growth while motivating others to meet the challenges of an extremely customer focused and metrics driven environment. Overall Responsibilities Include: People Management: Lead and manage teams of 2-4 Customer Service (CS) Managers (Supervisors) and 50-150 Customer Service Associates; responsible for the overall direction Read more […]

June 17, 2007 • Tags: , , • Posted in: General • Comments Off on Manager, CS Operations Job in Grand Forks, North Dakota US