CAE 4, Cust Service (Escalation) Job in Oak Brook, Illinois US

CAE 4, Cust Service (Escalation)Customer Service Central / Chicago Tasks: – Collects complaint information from all sources such as, but not limited to, email, regular mail, and voicemail. Takes incoming calls and referrals from field staff. – Determines the problem: product, billing, undelivered or undeliverable product or service. – Determines requirements to resolve the problem. Coordinates internal and external resources as needed: field staff, customer care centers, local systems, corporate and other departments and workgroups to troubleshoot and resolve issue. – Examines records including Read more […]

April 15, 2010 • Tags: , , • Posted in: General • Comments Off on CAE 4, Cust Service (Escalation) Job in Oak Brook, Illinois US