Manager, Customer Resolution Unit recruitment
Job Description 1. To handle complaints in a professional manner so as to recover customer’s confidence in the Bank and if possible to turn complaints to business; and to safeguard the Bank’s good image in the public; 2. To reinforce the Bank’s integrity; and 3. To identify and escalate to senior management of Customer Relations the potential threats and opportunities to the Bank. Key Roles Responsibilities 1. Strategy formulation Contribute insights feedback as Customer Experience VOC towards strategy formulation execution of plan 2. Complaint management Including resolution 1) Daily leadership Read more […]
July 4, 2012
• Tags: Customer Resolution Unit recruitment, Manager, Operations careers in the China • Posted in: Financial • Comments Off on Manager, Customer Resolution Unit recruitment