Customer Service Agent recruitment
OpportunityDelivery of exceptional customer service for International clientsResponsible for answering enquiries complaints, received from institutions and intermediaries by telephone, fax, email and postKey responsibilitiesAdhere to the 6 TCF (Treating Customer Fairly) consumer outcomes as defined by the FSACoordination of distribution agreementsEscalating TCF issues, raising concerns if an assignment acts against these outcomesProviding investment information e.g. fund performanceReceipt of enquiries and complaints, keeping the customer informed of the progress and resolution of the issueResearching Read more […]
August 29, 2008
• Tags: Asset Management careers in the Germany, Customer Service Agent recruitment • Posted in: Financial • Comments Off on Customer Service Agent recruitment