Assistant Manager

 Responsible for supervising and coordinating all day-to-day activities within the Customer Call Center.  This includes direct supervision of the Call Center Representatives whose primary function is to respond to customer questions, issues and requests. Oversee the Cash Management implementation and Online Banking transaction processing.  Responsible for setting and monitoring service standards, scheduling and directing workflow, staff training and development, and ensuring all activities comply with bank policies and procedures.  1.       Monitors all incoming and outgoing customer Read more […]