Customer Service Representative Job in Sorrento Valley 92121, California US

Job Summary The CSR represents the Technical Support organization responsible for receiving and distributing incoming Technical Support telephone calls and will be the first contact that a customer will have when calling for assistance. ·        Greet customers, channel partners, and evaluators as first point of contact on the phone and in e-mail.·        Verify support levels and needs, forward contacts to appropriate call queues when appropriate.·        Document all customer inquiries and reported problems within the SalesForce CRM, including the nature of the inquiry Read more […]

July 16, 2008 • Tags: , • Posted in: General • Comments Off on Customer Service Representative Job in Sorrento Valley 92121, California US