Customer Service Retention Agent Job in Deerfied Beach 33442, Florida US

The Retention Representative is responsible for saving and retaining existing customers through effective probing questions and educating them on the value of the services they currently have. Additional key accountabilities include answering customer concerns, billing questions, and meeting call center/retention key metrics.    JOB DESCRIPTION 1.      Handle customer inquiries on the phone or via  email in a timely and professional manner as required by departmental policies and procedures2.      Resolve customer questions in regards to services, and questions on how to effectively Read more […]

October 10, 2010 • Tags: , • Posted in: General • Comments Off on Customer Service Retention Agent Job in Deerfied Beach 33442, Florida US