Customer Service Unit Manager Job in Greensboro, North Carolina US

Customer Service Unit ManagerSpecific Job Description: The Call Center Unit Manager is responsible for directly managing the Team managers and their respective teams consisting of 10-20 customer service associates. The Unit Manager must ensure adequate staffing levels, timely call response, and high levels of customer and associate satisfaction. The Unit Manager role is responsible for attaining customer contact goals including but not limited to, quality answer rates, productivity, accuracy, customer satisfaction and sales. Unit Managers must have the ability to drive results, create a strong Read more […]

May 29, 2007 • Tags: , • Posted in: General • Comments Off on Customer Service Unit Manager Job in Greensboro, North Carolina US