Customer Support Analyst Job in Houston 77042, Texas Us

Our client in Houston, Texas is currently seeking a Customer Support Analyst for a 6 month contract opening.Position Summary:The Tier 1 Support staff is responsible for managing inquiries/issues directed to the RealEC Support Desk – whether via phone, fax, and/or email. Also, escalates issues that need to be resolved by another RealEC team.Duties:Customer SupportFirst tier of support to RealEC customers (lenders, providers, etc.)-Answer calls to Support Desk-Troubleshoot issues-Handle faxed or emailed requests-Create issue ticket and close it when resolved-Monitor manage REC errors-Escalate Read more […]

April 5, 2009 • Tags: , • Posted in: General • Comments Off on Customer Support Analyst Job in Houston 77042, Texas Us