Help Desk / Data Center Support Needed Job in Pensacola, Florida US
Help Desk / Data Center Support Needed Essential Job Functions Answers help desk telephones and responds to basic customer inquiries to ensure customer needs are met. Assists customers in resolving basic technical problems by providing scripted guidance regarding software and hardware problems. Resolves and/or refers more complex technical problems through a defined escalation process. Logs and tracks inquiries using a problem management database and maintains history records and related problem documentation. Identifies, evaluates, and prioritizes customer problems and complaints Read more […]
May 24, 2010
• Tags: Data Center Support Needed Job in Pensacola, Florida Us, HELP DESK • Posted in: General • Comments Off on Help Desk / Data Center Support Needed Job in Pensacola, Florida US