Analyst – Desktop Services Group recruitment
SUMMARY DESCRIPTION: To resolve, promptly and effectively all support calls relating to desktop software/hardware, installation and maintenance whilst demonstrating and delivering excellent customer service throughout. Additionally, maintain all relevant procedures and documentation, proactively identify recurring patterns and resolve, wherever possible by implementing long-term corrective action. PRIMARY DUTIES/RESPONSIBILITIES: Investigate faults relating to desktop applications and their configuration, identify and implement appropriate solutions. Respond promptly and effectively to calls Read more […]