Global Service Desk Manager recruitment
A Service Desk Manager is required to lead the Global IT Service Desk of a Tier one Financial Markets organisation. The role will be responsible for managing a team of 6 people and developing the existing Service Desk through the adoption of industry best practice with a vision of resolving 70% of Incidents and Requests at the first point of contact. The Service Desk Manager will work with virtual technical and IT Service Management teams through matrix management to ensure the service is operable to Service Level Agreements. You will ensure all Service Management processes are incorporated in Read more […]
February 14, 2012
• Tags: Global Service Desk Manager recruitment, Information Technology careers in the UK • Posted in: Financial • Comments Off on Global Service Desk Manager recruitment