HARDWARE TECHNICIAN

Description Troubleshoots basic network, software, and hardware issues or problems. Monitors data or voice system networks for various messages, alarms, or issues. Activates scripts as alarms occur or issues surface. Confirms accuracy of messages, alarms or issues. Determines severity of problem, issue or alarm and initiates problem resolution as appropriate. Troubleshoots problems using basic scripts and standard, routine procedures; escalates as appropriate. Notifies vendor and customers of occurrence of alarms or issues in accordance with prescribed procedures; communicates Read more […]

June 25, 2010 • Tags: , , , • Posted in: General • Comments Off on HARDWARE TECHNICIAN