Head of End User Services – EMEA recruitment
The holder of this position will be expected to work on two major axes: Firstly develop and implement a strategy for integrating of user services across the region, focused on the tools and platforms defined by central GTS. Secondly to develop and implement a strategy for optimising OPEX across the region on item including but not limited to call centre, desktop support, virtualisation, mail, application delivery and mobiles. At all times, the incumbent will be expected to work to provide a best in class cost effective End User Support (EUS) service, within the framework of the Global Read more […]