Head of Service Quality, Vice President recruitment
Major BankCall Centre EnvironmentExcellent Career ProgressionThis premier bank provides diverse products and services to its sophisticated clients. It has a strong footprint in the region and promotes internal mobility for top talents. It is now seeking to recruit a dynamic Head of Service Quality for its Call Centre division.Reporting to the Group Head of Call Centre, you will manage Service Quality, Risk and Compliance functions. You will develop and implement the service quality framework which developing the Division’s quality standards and policies and spearheading Service Quality Read more […]
Head of Service Quality, Qatar
The successful candidate will be responsible for assessing the level of compliance of retail banking branches to the laid down/approved policies and procedures. The incumbent will have the overall responsibility to evaluate the adequacy of controls in place over the day-to-day operations/activities or retail branches and determine the effectiveness of the same.Responsibilities:Implement and monitor anti-money laundering measures and KYC in line with the Group’s regulatory requirements.Overall responsibility for improving processed during the conduct of the Quality Control reviews in order to Read more […]