HELP DESK ANALYST Job in Stratford 06614, Connecticut Us
Help Desk Analyst Documents reported problems in IT tracking system and provides first level support to customers. Providesexceptional customer service and is able to multitask. Analyzes reported problems and assigns a severity based on department service levels. Troubleshoots problems in system applications and standard workstations . Communicates status of open problems to clients and escalates issues as required. Maintains current knowledge in hardware, network, and software used in the organization. Has a good understanding of network infrastructure and network topologies. RESPONSIBILITIES 1. Read more […]
November 5, 2011
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