Help Desk Lead Tech Job in Des Plaines 60016, Illinois Us

This position is responsible for ensuring an outstanding level of customer service by providing oversight and mentoring for the Help Desk team. Responsible for leading the Helpdesk in engaging in more proactive planning, support and in organizing the Helpdesk to be flexible and adaptable in meeting the changing needs of the business.Analyzes Help Desk activity and makes recommendations for changes in direction, process and systems for management consideration. Analyzes work and allocates tickets to maintain service levels. Provides timely user communication Read more […]

October 5, 2011 • Tags: , • Posted in: General • Comments Off on Help Desk Lead Tech Job in Des Plaines 60016, Illinois Us