Help Desk Manager Job in Dallas 75201, Texas US

The Help Desk Manager’s role is to oversee the Help Desk staff and ensure that our employees receive appropriate IT support. This includes managing all procedures related to the identification, prioritization and resolution of end-user requests, as well as monitoring, tracking, and coordinating all Help Desk functions. The Help Desk Manager will also contribute to incident resolution by giving in-person, hands on support to end-users at the desktop level. Create and maintain service level agreements in consultation with end-users to establish problem resolution expectations and time frames.Analyze Read more […]

July 9, 2007 • Tags: , • Posted in: General • Comments Off on Help Desk Manager Job in Dallas 75201, Texas US