Help Desk Representative (must be Fluent in French) Job in New York 10018, New York US

Duties and responsibilities: ·         Provide 1st line support to users.  ·         Attend to the phone lines, monitor the Call Centre mailbox and log Service Requests as per Standard Operating Procedures·         Facilitate on-the-spot resolutions by providing quick over-the-phone responses to routine queries and incidents in an efficient and friendly manner ·         Assign Call Centre technicians to specific assignments or route calls to other support groups based on established, agreed procedures and manage the escalation of calls by accurately recording Read more […]

February 24, 2007 • Tags: , • Posted in: General • Comments Off on Help Desk Representative (must be Fluent in French) Job in New York 10018, New York US