Helpdesk Agent Job in Mississauga L4W5M1, Ontario Canada

Help Desk Agent    Language Requirements: Candidates must be able to speak in English and FrenchResponsibilities Include: Receives, logs and answers customer problem/request/issues Performs initial level of problem identification and attempts to resolve when appropriate; otherwise, documents troubleshooting efforts in problem ticket and assigns case to appropriate support group Assists with monitoring and tracking incidents to ensure resolution occurs within the service level agreements Performs follow-up on incidents to ensure customer satisfaction Develops understanding of customers, Read more […]

July 13, 2007 • Tags: , • Posted in: General • Comments Off on Helpdesk Agent Job in Mississauga L4W5M1, Ontario Canada