Helpdesk agent Job in Ottawa K2P2C4, Ontario Canada

Help Desk Agent    Language Requirements: Candidates must be able to speak in English and Spanish  Responsibilities Include: Receives, logs and answers customer problem/request/issues Performs initial level of problem identification and attempts to resolve when appropriate; otherwise, documents troubleshooting efforts in problem ticket and assigns case to appropriate support group Assists with monitoring and tracking incidents to ensure resolution occurs within the service level agreements Performs follow-up on incidents to ensure customer satisfaction Develops understanding of customers, Read more […]

March 29, 2011 • Tags: , • Posted in: General • Comments Off on Helpdesk agent Job in Ottawa K2P2C4, Ontario Canada