Helpdesk Associate (Experience in Asset Management preferred) recruitment
Our client is a major asset management with a worldwide presence. They are looking for a Helpdesk Associate to be based in Hong Kong, to support and continuously improve the business. Responsibilities:Initiate incident tickets, follow escalation protocol, and work issues to resolution.Conduct initial support, classification, and prioritization activities (triage).Follow crisis management procedures for high impact issues based on Business Unit Impact protocol.Provide constant follow-up and communications for closure of daily incidents to impacted customer.Perform root cause analysis and remediation Read more […]
May 7, 2012
• Tags: Helpdesk Associate (Experience in Asset Management preferred) recruitment, Information Technology careers in the Hong Kong SAR • Posted in: Financial • Comments Off on Helpdesk Associate (Experience in Asset Management preferred) recruitment