HelpDesk Job in Pleasanton, California US

HelpDeskThe eBusiness Production Support team provides 2nd level technical customer support to Members, Prospective Members, Brokers, Employers, and Customers using a public website. This individual will report to the Manager of eBusiness Tier 2 Production Support and be responsible for answering technical questions, troubleshooting, resolving users issues. This individual should have requisite experience in meeting and exceeding customer SLAs. This role requires flexibility to be available for oncall, 24/7 rotational support. Within eBusiness Operations, Tier2 performs 2nd level support. This Read more […]

August 10, 2008 • Tags: , • Posted in: General • Comments Off on HelpDesk Job in Pleasanton, California US