HR Call Center Supervisor Job in Northbrook, Illinois US

HR Call Center SupervisorThis role organizes and directs the activities of the Customer Care Specialists (Level 1) and Case Managers (Level 2) in order to maximize their contributions while maintaining appropriate efficiency levels. This role will ensure incoming inquiries are answered in a timely manner and customers receive the information and assistance they are seeking. Supervisors will intercede on complex issues to resolve them as quickly as possible. This role is responsible for screening, hiring, developing, monitoring and performance managing contact center employees Key Supervisor responsibilities Read more […]

February 25, 2007 • Tags: , • Posted in: General • Comments Off on HR Call Center Supervisor Job in Northbrook, Illinois US