Application Support Analyst/Incident Manager recruitment
The Role / Responsibilities:This individual will be part of the Moody’s IT – Technology Operations Service Management team with his/her customers residing mainly within the Rating System Solutions in MIT. The Application Support Analyst is responsible for providing end user support and ensuring timely issue resolution for several applications used in the ratings process. This position will be an extension of the business in terms of user pain points and prioritization of defect resolution. Furthermore, this role will be responsible for providing availability management services for serious Read more […]
Incident Manager recruitment
Managing ibank’s technology infrastructureSupporting, maintaining and enhancing existing business systemsDelivering and deploying new systems, technologies and servicesIn this role, you will be responsibile for Incident Management of high impacting incidents during a time zone and the compliance of all elements of the Incident Process.ResponsibilitiesFacilitate Problem Analysis, Major Incident Reviews and Problem Compliance ReviewsMonitor and manage all high impact incidents during the business dayDevelop and maintain the Incident Management process and proceduresDrive efficiency and effectiveness Read more […]